Islam Guide — Support

Prayer times are incorrect, what should I do?

Prayer times are calculated from your GPS location. If they look wrong:

1. Open App → Settings → Location and verify your current city
2. Ensure your phone's Time Zone is set correctly
3. Grant location permission as "Always" (not just "While using")
4. Choose the calculation method appropriate for your country (Diyanet, Muslim World League, ISNA, Umm Al-Qura, etc.)

I'm not receiving notifications

Notification issues on Android and iOS are usually related to battery optimization:

• Android: Settings → Apps → Islam Guide → Battery → "Unrestricted"
• iOS: Settings → Notifications → Islam Guide → "Allow Notifications" on
• Xiaomi/Redmi users: You must grant autostart permission (Security → Permissions → Autostart)
• If you didn't grant "Disable battery optimization" when first opening the app, notifications may be delayed

The qibla compass isn't working correctly

The qibla compass uses your phone's magnetometer. For it to work properly:

1. Don't rest your phone flat on metal surfaces or near wireless chargers
2. Move your phone in a figure-8 motion to calibrate the compass
3. Stay away from metal objects, magnets, and electronic devices
4. Make sure "Location" is enabled on the qibla screen

How do I cancel Premium?

• iPhone: Settings → [Your Apple ID] → Subscriptions → Islam Guide → Cancel
• Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Islam Guide → Cancel

When cancelled, premium features remain available until the end of the current billing period. For refunds, consult Apple/Google's refund policies.

I got a new device, how do I restore Premium?

On a device signed in with the same Apple ID / Google account, go to Settings → Premium and tap "Restore Purchases". Your subscription will be recognized automatically.

My khatm progress disappeared, can I recover it?

Khatm data is stored only on your device (no cloud backup). Uninstalling the app or resetting your phone clears this progress. This is a conscious privacy choice — however, we plan to add optional iCloud/Google Drive backup in future releases.

How do I switch to dark theme / gold theme?

Home → Themes card. Pick your favourite from the list. 3 themes are free, 10 themes are Premium-exclusive.

Is Kurdish supported?

Yes. Settings → Language → Kurdî (Kurmancî). The app supports 4 languages: Turkish, English, Kurdish, and Arabic.

Adhan audio doesn't play properly

• Check your phone's volume and Do Not Disturb mode
• App → Settings → Adhan sound → try a different sound
• First-time playback downloads the audio file; play it once while on Wi-Fi

I found a bug / I want to suggest a new feature

Great! Please email us. Your report is resolved faster when it includes:

• Phone model and OS version (e.g., iPhone 15 iOS 17.4)
• App version (Settings → bottom of screen)
• Screenshot of the error screen
• Step-by-step reproduction instructions